> AUTONOMOUS IT OPERATIONS <

AI agents that
run your IT
around the clock.

No ticket queues. No waiting on a technician. TechOps AI monitors, diagnoses, and resolves IT issues autonomously — before your team even notices there was a problem.

techops_ai — ticket-agent — active
19:42:01 TICKET RESOLVED Password reset — user:j.smith@acme.com 0.8s
19:41:58 TICKET RESOLVED VPN reconnect — site:dallas-03 1.2s
19:41:55 ANOMALY DETECTED High memory — server:web-prod-02 AUTO-REMEDIATED
19:41:52 TICKET RESOLVED MFA reset — user:m.patel@client.co 0.6s
847 tickets resolved today
94.2% autonomous resolution
0.9s avg response time
OUR POSITION

The MSP model is broken.
Humans should not be
doing password resets.

Every MSP is paying technicians to handle the same five tickets over and over. Password resets. VPN issues. Software installs. Account unlocks.

TechOps AI takes those tickets and closes them in seconds — autonomously, 24/7, without a human in the loop. Your technicians stop firefighting and start doing the work that actually matters.

HOW IT WORKS
01

Integrate

Connect your PSA, RMM, and identity tools. TechOps AI reads your existing ticket history, playbooks, and documentation.

02

Learn

AI studies your ticket patterns, existing resolutions, and team workflows. It builds a model of how your MSP actually operates.

03

Run

Agents take tickets, run diagnostics, execute fixes, and close the loop — 24/7. Complex issues escalate with full context to your team.

CAPABILITIES

Tier-1 Ticket Resolution

Password resets, MFA enrollments, account unlocks, permission changes — resolved in seconds without human involvement. Every action logged in plain English.

Proactive Monitoring

AI watches your infrastructure continuously. It catches anomalies, predicts failures, and remediates issues before users notice. Reactive IT becomes proactive IT.

Smart Escalation

When the AI hits a boundary, it doesn't fail silently. It assembles full context, routes to the right technician, and explains exactly what it tried and why it escalated.

Universal Integrations

ConnectWise, HaloPSA, Atera, Hudu, IT Glue, Microsoft Entra, Google Workspace — the AI works inside the tools your team already uses. No workflow overhaul required.

Client-Facing Chat

End users get instant answers in Teams, Slack, or your portal. The AI handles the conversation, creates tickets only when it needs to, and keeps clients happy without loading your techs.

Operational Visibility

Real-time dashboard showing what's been resolved, what's escalated, and what your team is working on. Executives see the numbers. Techs see what matters.

WHAT CHANGES
60%+
of Tier-1 tickets resolved autonomously, freeing technicians for higher-value work.
<2s
average response time — AI picks up every ticket the moment it lands, no queue, no wait.
24/7
coverage without shift premiums or after-hours vendors. The AI works while your clients sleep.
15-20%
margin improvement reported by MSPs deploying autonomous ticket resolution (ConnectWise, CRN 2025).

Your competitors are still
hiring people to answer tickets.

The MSPs that win the next decade are not the ones with the most technicians. They're the ones running AI-native operations — delivering better outcomes at a fraction of the cost.

TechOps AI gives you that system. Not a chatbot. Not a copilot. An autonomous IT operation that runs itself.